Reference

Terms That Govern Your Khelobaji Account

These terms set out what you agree to when you open and use a Khelobaji account — including deposits and withdrawals through bKash, Nagad, and Rocket, game access, and account conduct.

Account eligibilityWallet & payment rulesGame access termsAccount conductDispute process
Khelobaji Terms That Govern Your Khelobaji Account
TERMS QUERIES

Reach Us About These Terms

If something in these terms is unclear or you have a question about how a rule applies to your account, our support team can walk you through it. You can reach us through live chat, email, or our account help form — whichever works for you right now.

Live Chat Open the chat window from inside your account dashboard for real-time help with terms questions or account conduct queries.
Email Support Write to our support address with your account ID and the specific clause or situation you need clarified — we reply in order.
Help Form Use the account help form for formal disputes or requests related to account suspension, balance returns, or eligibility decisions.
HOW WE OPERATE

How We Handle Your Account and Data

We hold your account data — registration details, transaction history, and payment records — in line with the data handling practices described here and in our privacy policy. Your data is not sold to third parties. Account security is your shared responsibility: use a strong password, do not share your login, and contact us immediately if you suspect unauthorised access to your bKash or Nagad wallet linked to your account.

Data Retention

We keep your account records for as long as your account is active and for a reasonable period after closure, consistent with applicable law.

Account Security

Every login is protected by OTP verification sent to your registered mobile number — confirm it only through the official account screen.

Requesting Changes

To update registered details — including your linked bKash, Nagad, or Rocket number — submit a change request through the account help form with identity verification.

Who to Contact

For data-related requests, account closure, or formal complaints under these terms, use the email support channel with your account ID in the subject line.

Your Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, the support channels above are the right next step.

Access and feature availability depend on your local law and the eligible regions we serve at the time you use the platform. Players in Dhaka and other areas should check current eligibility before using the account.

Outstanding balances are reviewed and, where no breach directly involves the funds, returned to the verified payment method — bKash, Nagad, or Rocket — registered on your account.

No. Each person may hold one account only. Operating multiple accounts is a breach of these terms and may result in all associated accounts being closed without return of funds.

We notify you through the contact channel registered to your account. You can also check the date stamp at the top of this page — if it has changed since you last read it, review the updates before continuing.

Submit a change request through the account help form. You will need to complete identity verification before any linked wallet — bKash, Nagad, or Rocket — can be updated on your account.

Use the email support channel with your account ID and a description of the decision in question. Formal disputes are handled in the order received, with a written response to your registered contact.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.